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“I needed an emergency hospital treatment and the office staff was absolutely fantastic. They were in touch with me during the whole process and even contacted me after. I am very grateful for all the help received, they are there for you when you need them. ”
Chirstopher Paul Morris – Policy 60.682
“I have been insured with ASSSA for more than 20 years and I always receive competent and friendly help. This is the kind of service you want, which is unfortunately no longer the case in this day and age… Thank you!”
Heinz Reber – Policy 36.370
“I requested a Non Lucrative Visa for retirement in Alicante. I was recommended ASSSA, one of the best health insurance companies in Spain. The staff and counselors speak wonderfully English and they helped me a lot with all the arrangements. You will be pleased if you are lucky to know this Company.”
Robert Edward Nava – Policy 65.319
“Like many British, we decided to make a life for ourselves here in Spain and were impressed by ASSSA's professional service. We can truthfully say that keeping our ASSSA policy has been the best thing we could have done.”
Leslie William Willis and Sheila Willis – Policy 48.236
“I decided to switch to ASSSA due to its excellent price/performance ratio in the health and dental insurances. I very much value the coverage and the comprehensive list of medical centres close to where I live in case I need medical assistance.”
Alexander Lind Morrow – Policy 66.619
“I took out a health insurance with ASSSA as part of my application for a non lucrative residence visa in Spain. Thanks to ASSSA, as far as the medical insurance was concerned, it went smoothly and was completed on time.”
Darren Mitcheson – Policy 63.064
“The choice of hospitals and clinics are very good and convenient. The response for authorisation has been rapid and decisive. The staff are very helpful.”
Suzy Dillon – Policy 42.970
“Since we joined ASSSA all of our consultations have been arranged quickly, likewise with the process of authorizations. The price is very reasonable. The service and private medical coverage is spectacular.”
Gary William Baker – Policy 32.279
“They have a large selection of specialists in their medical directory. The doctors are very professional and have helped me with the language. Authorisations for medical tests from specialist are processed quickly and without bureaucracy.”
Slawomira Maria Immoor – Policy 43.788
“I worked as the director of the private area of a hospital, so when I started to inform myself I was clear about what I expected from a health insurance company. From the moment we met the ASSSA team we felt very reassured by their professionalism.”
Karen y Nigel Rushton – Policies 45.898 and 45.899
“I am unable to thank my ASSSA family enough for helping me when I most needed them and now for helping to contain my illness.”
Susan Hartle – Policy 33.839
“ASSSA will never cancel my contract. Moreover, there is no age-related premium increase.”
Erik Petersen – Policy 31.273-02
“The care I received was exceptional and I cannot praise them enough. The whole process went very smoothly.”
Paul Clarke – Policy 37.552
“The operation was a success, the aftercare just as good as the pre-care.”
Tony and Lisa Stainer – Policies 33.589 and 33.588
“I would like to thank for the great help myself and my husband have received over the years we have been with ASSSA.”
Jeff and Simone Ruellan – Policies 21.167 and 21.168
“The care is first class. I would like to thank and recommend both ASSSA and the medical team.”
Glyn Webb – Policy 34.212
“We have been highly satisfied with the treatment we have received over the past 7 years.”
Margaret and Nick Emblem – 31.085 and 31.086
“Their demeanor is upbeat and cheerful and their efforts to take care of our needs have been at the highest level.”
Michael Trainor – Policy 37.635
“From the beginning, we have consistently received the highest standard of client services and ASSSA has quickly and efficiently provided easy access to excellent health care.”
Cynthia Sadler and Frank Fountain – Policy 34.773 and 34.775
“The hospital and staff were excellent. The operation was carried out by a first-class professional.”
Geoffrey Roland Smith – Policy 34.518
“At our age (73) there are not a lot of options, but ASSSA has covered us and has done so affordably.”
Bernie Moscovitz and Clare Taylor – Policies 42.595 and 42.596
“I am delighted with the quality service provided, and the coverage is ideally suited to my needs.”
Patricia O’Brien – Policy 22.990
“I would like to emphasize the swiftness with which they managed my treatment before and after the surgery.”
Stuart J. Cohen – Policy 31.812
“Customer service is exceptional. There is no language barrier, and this is very helpful to me.”
Kerstin Lübke – Policy 31.465

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    Este reglamento tiene por objeto regular el funcionamiento del Servicio de Atención al Cliente y del Defensor del Asegurado de ASSSA, así como las relaciones entre ambos. Se rige por la Ley 44/2002 de 22 de noviembre, de Medidas de Reforma del Sistema Financiero y por la Orden ECO 734/2004, de 11 de marzo, sobre los departamentos y servicios de atención al cliente de las entidades financieras.

    El Reglamento para la defensa del asegurado puede solicitarlo en la siguiente dirección de correo: sacquejasyreclamaciones@asssa.es.