People are, by nature, social beings. We need to feel accompanied, create bonds and interact with others. All this allows us to enjoy greater well-being, as we know that others will be standing by us. Closeness is fundamental in all areas of our lives, but it’s especially important at times of weakness, when our health is affected.
For this reason, when choosing a health insurance provider, it’s vital to make sure the staff are approachable and treat their Policyholders as individuals, as this will make all the difference.
At ASSSA we take great care with our communication and the way we treat policyholders and applicants. We give our service the value it deserves to ensure it’s always of the highest quality. Our customer service team is made up of well-trained, empathetic and multilingual people who identify with values like vocation and commitment.
Warmth and individualised professional attention are our hallmarks. We have a wide network of offices in a number of locations across the country and we place great emphasis on the personal relationship with our Policyholders. From the outset, we assign our clients a contact person to help them with all the procedures and resolve their queries with complete transparency, both when they contract their insurance and when they use our various services.
Along with this and to ensure unbeatable, easily accessible medical treatment, we have an extensive list of Medical Directory who are fully committed to patient care. We work with excellent doctors, clinics with advanced technology and international hospitals. Their aim is to look after people, so they’re attentive to their needs and do their best to provide diagnosis and treatment as quickly and accurately as possible. Plus, to bring us closer to everyone we deal with, even people of different nationalities, we have a large number of medical centres providing multilingual care and translation services, which means communication is fluent and without language barriers.
Digitisation is another feature of our unique and friendly service. We’re committed to continuing to improve accessibility by making our website available to our Policyholders in different languages. They can look quickly and easily at the constantly updated list of Medical Directory and access the Insured Portal to see all the detailed information about their policies and carry out procedures simply and securely.
All this is possible thanks to our more than 80 years of experience and our constant efforts to ensure our Policyholders always feel protected and well supported.
With ASSSA, closeness and professionalism in Health care.
